Customer Relationship Manager (CRM)

As India's first holistic and intersectional mobile application, we prioritize creating a safe, supportive environment where healing and wellness can thrive.
We're seeking a self-motivated, compassionate CRM Lead to independently manage the CRM lifecycle and empower the telemarketing team to proactively engage customers through expert guidance and mentoring.
CRM & Funnel Ownership
Ensure consistent handling of leads across services
Lead Performance & Analytics
Track lead sources (Meta, Google, website, partnerships, referrals, events)
Share regular reports and insights with marketing and leadership
Set call/chat quality standards, scripts, and follow-up protocols
Coordinate with therapists, counsellors, legal experts, marketing and operations teams
CRM Systems & Data Governance
Work with CRM Admin/Tech to maintain automations and integrations
Maintain clean, compliant, and reliable CRM data
CRM Process Improvement
Identify g...