Customer Relationship Management Manager

Job description:

Customer Relationship Manager (CRM) – Axians India

Role Summary:

We are looking for an experienced Customer Relationship Manager to build and manage long-term relationships with key customers across industrial sectors. The role focuses on account growth, customer engagement, and delivering value-driven digital solutions.

Key Responsibilities:

• Manage and strengthen relationships with key stakeholders (Plant, IT/OT, Procurement, etc.)
• Drive account growth through cross-sell and up-sell opportunities
• Identify customer needs and propose digital transformation solutions
• Coordinate with internal teams to ensure successful project delivery
• Handle customer issues, ensure satisfaction, and improve retention
• Maintain account plans, pipeline, and regular updates to management

Requirements:

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