Location
pasig
Job Type
Full-time
Posted
May 26, 2026
Job Description
Responsibilities
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, nearly expired food)
- Update internal databases with information about service issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their product issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Provide training to junior Customer Service Representatives
- Other task that may assigned by the management time to time.
Qualifications
- Willing to work on weekends and h...