Customer Relations Manager

Salary: £39,822.59 per annum

Hours: 35 hours per week

Location: Black Country & Birmingham

Make a real difference where it matters most

We have a fantastic opportunity for a Housing Officer (known internally as a Customer Relations Manager/CRM) to join Black Country Housing Group, with two roles available: one permanent position and one 12-month fixed-term contract.

We are looking for someone who genuinely cares about people and communities and has a passion supporting others, solving problems and delivery excellent customer services.  We are looking for someone who has good knowledge and skills of working in housing management that can hit the ground running. You will have a minimum of 2 years’ experience working in a similar role in the housing sector. You will need a full UK driving license and your own vehicle as 80% of the week will be spent out on our estates completing home visits (annual property visit, rent arrears, anti-social behaviou...