Customer Quality Management Engineer

Job Responsibilities

• Be the point of contact for customers quality issues, primarily in the ASEAN region and India.
• Manage customer support portals and respond to quality related inquiries on products, quality and manufacturing processes from customers.
• Serve as the “voice of the customer” internally; coordinate & resolve customer incidents and respond back to the customers with the results (e.g., 8D report, risk assessment, RMA, etc.).
• Drive timely analysis and closure of customer issues & requests.
• Support and follow-through customer audits or visits. May need overseas travel.
• Work with global cross functional teams to ensure products meet customer requirements and compliance with quality standards (e.g., ISO), regulatory requirements, PCNs.
• Prepare and organize quality-related training for distributors and internal parties.
• Review and revision of customer orientated reports such as failure an...