Customer Program Manager-OMS

Main Accountabilities：

• Serve as the primary contact for assigned customers, ensuring the delivery of agreed service commitments and KPIs.

• Coordinate with global origins, destinations, and cross‑functional teams to support seamless execution of OMS solutions.

• Support AP operations offices in implementing and complying with customer requirements and SOP

• Prepare, analyze, and present customer performance data to identify service gaps; initiate and drive corrective actions.

• Conduct periodic customer meetings, sharing performance insights, issue logs, and improvement initiatives to maintain strong customer relationships.

• Facilitate training for origins, vendors, and internal teams on new systems, processes, or revised SOPs.

• Ensure operational processes follow global OMS standards while adapting to customers' evolving needs.

• Support the Account Manager in developing action plans, impleme...