Job Description
Customer Program Manager
General Overview
Functional Area: OPS - Operations
Career Stream: CPM - Customer Program Management
Role: Manager 2
SAP Short Name: MG2
Job Title: Customer Program Manager 2
Job Code: MG2-OPS-CPM
Job Level: Band 10
Direct/Indirect Indicator: Indirect
Detailed Description
Acts as the primary interface between the customer and the company for managing specific programs to achieve planned revenue and profits for smaller customer accounts.
Works as a member of teams responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule.
Coordinates and hosts regular (as needed) program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.
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