Customer Portal and Data Specialist

Job Description
Role Summary
This role supports the business by managing customer portals and work orders, ensuring purchase orders, requests, and documentation are processed accurately and on time. You’ll act as a key coordination point between customers, sales, and service teams while also supporting internal data management. The position is detail‑oriented, customer‑facing, and process driven.

Key Responsibilities
Customer Portal & Work Order Management (80%)
 • Manage incoming Purchase Orders and work orders, ensuring accurate review, routing, acceptance/rejection, and timely processing
 • Coordinate with sales and service teams to track work order status, resolve issues, and ensure on‑time completion
 • Maintain clear documentation and notes throughout the work order lifecycle, including uploads and approval submissions
 • Support quote approvals, escalate issues as needed, and ensure compliance with internal processes
 • Administer customer portal...