Customer Operations Specialist Role

Join Lineage as a Customer Operations Specialist, focusing on enhancing service efficiency and operational processes. This position plays a key role in documentation and continuous improvement.

Your main responsibilities include maintaining Standard Operating Procedures (SOPs) and conducting analysis on operational metrics. You will partner with Customer Service leadership to identify inefficiencies and spearhead initiatives for improvement across teams. The role demands strong attention to detail and collaboration to ensure a consistent customer experience throughout operational workflows.

Key Responsibilities:
• Create, update, and maintain SOPs effectively
• Support change management and communication rollout
• Analyze service metrics and identify improvement opportunities
• Draft mass customer communications and operational updates
• Collaborate on automation tasks and effective solutions

Requirements:
• 3–5...