Customer Operations Manager

Position Overview
Responsible for overseeing the customer operations teams to ensure the highest level of customer satisfaction and operational efficiency.
This role requires driving operational excellence, optimizing agile supply chain processes, and contributing to the success of the regions.
The role supervises and leads a team of operations professionals (exempt individual contributors) providing guidance, support, and performance evaluations.
Great emphasis on an analytical thinker with strong leadership skills and a passion for enhancing the customer experience.
**Responsibilities**:
Leads a team of individual contributors managing order to delivery execution and KPIs, meeting business objectives and ensuring effective execution.
- Actively collaborates with internal and external stakeholders and accounts regularly to anticipate, address, implement, and improve operational execution and solutions.
- Monitors, diagnoses, and drives resolution for...