Customer Onboarding & Success Specialist (South America)

Overview

Customer Onboarding & Success Specialist (South America) — hybrid onboarding and customer success role.

Responsibilities

• Lead structured onboarding for new SuiteOp customers across a series of three to five video calls — covering platform walkthrough, configuration review, integrations, and go-live
• Develop a strong product understanding to confidently guide customers through SuiteOp's modules (SuiteKeeper, SuiteConnect, SuiteVerify, SuitePortal) and answer questions in real time
• Manage multiple onboarding tracks simultaneously, keeping customers on schedule and flagging blockers early
• Handle inbound CS tickets from across the full customer base — triaging, troubleshooting, and escalating where needed — not just for your own onboarding customers
• Collect and relay customer feedback systematically to the product team
• Contribute to onboarding documentation, help articles, and internal playbooks as you...