Customer Onboarding Consultant at AppDirect

Join AppDirect as a Customer Onboarding Consultant in Toronto, where you will empower businesses through expert guidance and innovative solutions. Drive impactful onboarding processes and help customers maximize their software experience.
In this role, you will coordinate and manage the onboarding journey for companies using the PartnerStack platform. Your creativity and understanding of customer goals will enable you to provide tailored solutions while working cross-functionally. You’ll be the primary point of contact from project kick-off to launch, ensuring seamless communication and coordination.
Key Responsibilities:
• Become an expert on the PartnerStack platform features
• Guide customer onboarding projects from start to finish
• Train customers on effective platform usage
• Document decisions to inform future customer choices
• Conduct discovery to identify partner goals and challenges
Requirements:
• Experience in customer experience or project coord...