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Customer Liaison Officer

West Coast Personnel · Bloemfontein, Free State, South Africa

Location
Bloemfontein
Job Type
Full-time
Posted
July 07, 2026

Job Description

A Customer Liaison Officer from a manufacturing environment is needed in Bloemfontein (Freestate).

Reporting to the Industrial Business Development Manager.

Key Responsibilities:


  • Deliver professional, efficient, and courteous service to customers via telephone and email.

  • Resolve customer queries promptly, aiming for first-time resolution wherever possible.

  • Process customer orders accurately using SAP while ensuring stock availability and customer credit status.

  • Coordinate closely with Business Representatives, Warehouse, Distribution, and Logistics teams to ensure timely order fulfilment.

  • Keep customers informed regarding order status, delivery schedules, and any delays.

  • Process customer claims, returns, rotations, and check-and-charge transactions in accordance with company procedures.

  • Prepare quotations and ...

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