Customer Liaison Officer

Clancy · Basingstoke, England, United Kingdom

Location

Basingstoke

Job Type

Full-time

Posted

July 11, 2026

Job Description

We are easy to do business with!
That’s why we need people like you; friendly and approachable, with excellent attention to the details who can help us support our customers.

As a Customer Service Liaison Officer working for Clancy, here are some of the activities that you'll get involved in...
Respond to customer enquiries and requests via various communication channels, such as phone and email

Identify and effectively address customer issues in a timely and efficient manner

Manage and resolve customer complaints and concerns with empathy and professionalism, striving to turn challenging situations into opportunities for customer satisfaction.

Keep the internal system up to date with communications to customers.

Keep customers up to date on the progression of their works

Collect, collate and analyse data on customer enquiries and complaints.
We would love to hear from you if...

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