Customer Journey Specialist

We are seeking a Customer Journey Specialist to map design and improve customer journeys across all channels. You will work with cross‑functional teams to identify pain points and design better, more seamless experiences.

Key Responsibilities

• Create and update customer journey maps, service blueprints and future‑state designs.
• Lead workshops to identify customer needs and co‑design solutions.
• Develop service and process design specifications for new experiences.
• Work with digital teams to support UI/UX design and ensure feasibility.
• Use insights from research and VoC data to guide journey improvements.

Requirements & Qualifications

• Bachelors degree in Service Design, UX/UI, HCI, Business or a related field.
• Experience in service design, journey mapping or UX roles.
• 2‑7 years of experience (depends on educational attainment).
• Strong skills in design tools s...