Location
toronto
Job Type
Full-time
Posted
July 09, 2026
Job Description
Job Description
Current work authorization for Canada is required for all openings. You will be working on a hybrid schedule as part of Fidelity’s dynamic working arrangement. The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.
Journey Design & Orchestration Strategy
- Design end-to-end customer journeys across acquisition, onboarding, engagement, retention and reactivation.
- Collaborate with internal stakeholders (Marketing, product, sales and technology) to map customer touchpoints and identify journey friction points.
- Translate business goals into functional journey requirements.
- Develop journey logic, triggers, decisioning rules, and channel sequencing across mobile content cards, push notifications, in-app messages, email, SMS and web.
- Define a...