Location
london
Job Type
Full-time
Posted
June 29, 2026
Job Description
Join Our Team as a Customer Journey Manager (BA) - Trade Surveillance Remediation!
Location - London (hybrid with 2 days onsite per week)
Contract - 6 months with potential to extend
About the Role:
As a Customer Journey Manager, you will play a crucial role in supporting the delivery of Trade Surveillance remediation and change initiatives within the Markets Platform. Your mission? To own and enhance the end-to-end surveillance journeys, translating regulatory, risk, and delivery outcomes into prioritised, actionable work.
Key Responsibilities:
Own the Trade Surveillance Journey:
- Maintain the entire Trade Surveillance journey, encompassing trading activities, data quality, alert generation, and investigation outcomes.
- Craft and maintain journey maps, process flows, and narratives that connect business intent with technical implementation.
Cross-Platform & Integration Support:
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