Customer Interaction Center Representative

Functional Roles and Responsibilities

• To welcome the customers in a courteous manner and answer phone efficiently and provide the necessary support in order to enhance customer comfort and satisfaction until they are attended to by the relevant personnel.
• Be part of the Telemarketing activities during campaigns.
• Provide efficient and courteous handling of present customers or over the phone, provide necessary information, service booking and guidance.
• Provide an efficient and courteous welcome to service customers by arranging to seat them and keep them comfortable until they are attended to by the Service Advisor.
• Direct the customer to the relevant advisor who will attend to them.
• Call customers to get follow-up feedback on their visits to ATM.
• Arrange for the customer to be attended to at a quick pace to reduce waiting time and enhance customer satisfaction.
• Support the reception in managing ...