Customer Intelligence Field Officer

Are you passionate about customer service and looking for a role where you get to engage with people from all walks of life and no two days are the same? If so, I may have the perfect role for you.

We are looking for a Customer Intelligence Field Officer to be the eyes and ears of the West Midlands Combined Authority, acting as a customer champion, engaging with the public and recording information to ensure that we are getting things right for everyone. You will need to be personable, a team player and an engaging individual who enjoys working outdoors.

Whether you are undertaking data collection, conducting face to face research, monitoring transport, assisting passengers or delivering leaflets, you will be contributing to the WMCA’s ambition to be forward thinking and determined to find better ways of working for the region.

Full training will be provided; customer service experience is essential. You must be able to provide a minimum of 4 days unrestri...