Customer Fulfilment Team Manager

ESP Utilities is seeking a Customer Fulfilment Team Manager who will be responsible for leading a high-performing, customer-facing team.

The role requires strong operational leadership with a focus on productivity, service delivery & compliance along with a commitment to meeting SLAs while maintaining excellent customer service. Industry experience is helpful but not essential; what matters most is the ability to manage people/performance, resolve issues and drive results in a fast-paced & customer-focused environment.

Key Accountabilities

The Team Manager is responsible for the day-to-day leadership of the team, ensuring productivity, performance, and service delivery targets are achieved.

The role includes monitoring KPIs, identifying improvement opportunities and simplifying processes to improve efficiency and quality.

The role also involves coaching and supporting the team to maintain engagement, professionalism and strong customer se...