Customer-Focused Product Support Coordinator

Enhance customer experiences as a Product Support Coordinator at Bobcat of Windsor. You'll ensure seamless equipment service, offering expert guidance and maintaining safety.
In this pivotal role, you'll be the main point of contact for customers seeking service and repairs on Bobcat equipment. Your responsibilities include assessing equipment needs, communicating repair plans, and managing work orders efficiently. Strong interpersonal communication will be essential as you work with customers and internal teams to provide top-notch service.
Key Responsibilities:
• Provide outstanding customer service from equipment intake to release
• Assess equipment issues and recommend repair plans
• Communicate with parts sellers and technicians effectively
• Maintain organized customer records throughout the process
• Schedule appointments and provide service updates
Requirements:
• Minimum 2 years experience in a service writing position
• Technical aptitude in cons...