Customer-Focused Mortgage Solutions Analyst

Mortgage Cadence is looking for a Solutions Analyst to support customers using our mortgage document preparation platform. This role requires managing inquiries through a helpdesk system while ensuring high customer satisfaction. Responsibilities include translating customer requests into technical requirements and collaborating with teams.

Ideal candidates will have strong troubleshooting skills, experience in customer service, and basic programming knowledge, particularly in VB.NET. Candidates should also demonstrate solid communication abilities to liaise between technical and non-technical stakeholders.