Customer Experience Welcome Specialist

Become a pivotal part of the customer experience as a Welcome Specialist. Engage, assess, and support visitors effectively to ensure an exceptional retail journey.
In this role, you will be the first point of contact for customers. With a strong focus on welcoming and directing them, you'll promote loyalty and resolve their queries. Expect to apply exceptional communication skills and agility in a dynamic environment, ensuring customers are quickly assisted and engaged.
Key Responsibilities:
• Greet and direct every visitor to ensure a positive experience
• Diffuse potential confrontations with patience and effective techniques
• Assess customer needs and enter them into the relevant queue
• Assist customers with preliminary paperwork for transactions
• Maintain control of customer queues and set wait time expectations
Requirements:
• Exceptional verbal and negotiation skills
• Proven experience in high-level customer service
• Prior sales experience pr...