Customer Experience Support Specialist

About The Role

The Customer Experience Support Specialist is primarily responsible for representing the customer experience department with all work output and communications. This position will be supporting customer experience-related platforms, programs, projects, and initiatives. This position will maintain and provide administrative support for the Feedback Management platform, including data management, survey creation and modifications, as well as enhancements. The Customer Experience Support Specialist will work on the Customer Experience team, and will engage with key stakeholders across the organization to ensure we gather meaningful insights from internal and external customers. This position is also responsible for providing administrative and data collection support for the Customer Experience team and may participate in both department and cross-department projects and initiatives that enhances the overall customer journey.

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