Customer Experience Strategy Manager

Job Description – Client Visit Experience POD Lead (CV POD Lead)

The team

The eXperience and Deal Marketing Team (XDMT) is responsible for conceptualizing and delivering high-touch, high-impact experiences globally across three key charters:

1. Driving advisor-led high-intensity strategic deals across the deal lifecycle
2. Managing CECs driving brand and business experiences at our Noida and New Jersey centers and conceptualizing the new ones
3. Leading Client Visit Center of Excellence and managing high-impact client visits

The Client Visit CoE drives strategic engagement by curating high-impact, personalized and memorable experiences for top-tier client visits in line with the business priorities. The team collaborates closely with the ecosystem to showcase the latest and greatest at HCLTech, accelerating client growth and transformation while building and deepening relationships through meaningfu...