Customer Experience Specialist

Description We are looking for a Customer Experience Specialist to join a member-focused financial institution. This contract opportunity with the potential to become permanent is ideal for someone who enjoys combining personalized service, transaction support, and solution-based conversations to help customers reach their financial goals. In this part-time role, you will serve members across in-person and other communication channels while contributing to a welcoming and efficient branch experience. The position includes four weeks of paid training on a permanent schedule and requires availability every Saturday.

Responsibilities:
• Deliver attentive, relationship-driven service to members by addressing questions, resolving concerns, and creating a positive experience across service channels.
• Handle routine financial transactions accurately, including deposits, withdrawals, transfers, and loan payment activity, while maintaining balancing standards.
• Explore custo...