Customer Experience Specialist - Order Processing

Working for a well-established global manufacturing business who operate in a niche industry. As the Customer Experience Specialist you will support customers with enquires and processing sales orders.
 
Job Description: 

Deliver an excellent customer experience and support to internal and external customers for orders and general enquiries
Ensuring all requests are prioritised, organised and processed accurately and on time; taking ownership for resolution
Mailbox Management: Ensure active management of CS Orders mailbox throughout the day. Passing queries to relevant colleagues with as much information as possible.
Order Processing: Process all sales orders within 1 working day to a high degree of accuracy. Proactively informing any issues and any date changes to the customer
Communication: Internal and External communication to ensure fast and accurate processing of orders
Export Compliance: Ensure all orders are processed whilst adhering to comp...