Customer Experience Specialist

Description We are looking for a customer-focused detail-oriented individual to support positive client interactions for a non-profit organization in Lathrop, California. This Long-term Contract opportunity is ideal for someone with at least 2 years of experience who can communicate clearly, resolve concerns efficiently, and deliver attentive service across email and other channels. The role suits a detail-oriented individual who is comfortable using Microsoft Office applications, applying basic math skills, and assisting both English- and Spanish-speaking customers.

Responsibilities:
• Respond to customer questions and service requests through email and other communication channels with professionalism and accuracy.
• Guide clients through routine issues, providing clear solutions that improve satisfaction and strengthen the overall customer experience.
• Maintain organized records of interactions, updates, and follow-up actions using standard office tools and intern...