Customer Experience Specialist 1 - Group Administration

**What You'll Do**

As a **Customer Experience Specialist 1** in our Group Administration Contact Center, you’ll be making a difference every day. Your day will be filled with answering customers inquiries from both internal and external customers (employer administrators, agents, and employees) related to policies they have with Principal.

**Here are some additional details regarding responsibilities:**

+ Responsible for interacting with customers via inbound / outbound phone calls and ensuring a consistent, positive experience for Principal's customers while incorporating the established service processes in all interactions.
+ Responds and anticipates the customer's needs while navigating several systems and web applications. Understands the customer's' previous interactions with Principal in order to provide an integrated, 360 experience.
+ Builds customer relationships by providing accurate information, communicating the process effectively and so...