Customer Experience Representative I

Customer Experience Representatives (CXR) that support the Therapeutic department receive calls and emails from Health Care Providers, internal sales personnel, and administrative personnel to place orders for the Botox Therapeutic businesses.   

CXRs serve as first-line representatives responsible for handling inbound/outbound call and email inquiries, processing transactions, and act as subject matter experts as needed. Representatives are responsible for order processing and resolution of issues that may prevent orders from shipping. Under general supervision, CXRs process internal and external customer requests in a timely, accurate and professional manner. CXRs foster the growth of a strong customer base through creating positive interactions and building strong relationships.  

Responsibilities: 

• Manage 50-100 call and email interactions per day including in...