Job Description
Join our team to provide outstanding customer service professionally, maintain strong and close business relationships with clients, and provide prompt and accurate service for an American company that finances, buys, and sells used cars.
**Main Activities**
- Take inbound calls from our customers related to different customer service situations.
- Take payments and know how to guide customers to make payments on their own.
- Know how to read loan balances and make payment adjustments
- Commitment to first-call resolution, with a sense of urgency and maximum professionalism.
Minimizing the transferring of phone calls from one department to another.
- Ensures delivery of excellent customer service through fast and accurate processing of calls, communication, and coordinating with other departments to resolve inquiries.
- Answer insurance-related questions including claims status and basic claims information.
**Requirements**:
- Bilingual Englis...