Customer Experience Representative

Responsibilities

• Engage with collectors through chat, email, and phone support regarding auction processes and card valuations
• Handle complex account questions and resolve issues with empathy
• Document interactions and elevate issues to ensure quick resolution
• Collaborate with cross‑functional teams to enhance service quality
• Gather customer feedback to identify trends and suggest UX improvements

Requirements

• Familiarity with Alt's platform and offerings
• Active collector in the sports and collectibles industry
• 1-2+ years of professional experience
• Strong written and verbal communication skills
• Proficiency in customer service software and ticketing systems, specifically Intercom
• Ability to work specific shifts in PST (Wednesday through Sunday)

Preferred Qualifications

• Experience with Retool, Slack, and Notion
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