Customer Experience & Quality Analytics Lead

LexisNexis Risk Solutions is seeking a Customer Experience & Quality Analytics Supervisor in Manila, Philippines. This role involves leading a team of CX Analysts to enhance customer experiences through automated quality management and analytics. Candidates should possess a Bachelor’s degree and 3+ years in relevant fields, alongside strong coaching and analytical skills. Experience with Salesforce and a knack for data interpretation will help drive actionable improvements. The company values employee well-being and provides specific regional benefits.
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