Customer Experience Quality Analyst – Call Center Insights

WNS in Centurion, South Africa is seeking a Contact Centre Quality Assessor to enhance the customer experience by assessing interactions across various channels. This role involves engaging with stakeholders to communicate quality findings and contributing to Continuous Improvement initiatives. The ideal candidate will have at least 18 months of experience in a similar role, a Matric/Grade 12 Certificate, and strong MS Office skills, particularly in Excel. Join us to be part of a renowned leader in Business Process Outsourcing.