Customer Experience Programme Analyst (12-month fixed term)

Overview

Your Role with Us | Tō Tūranga ki a Mātou

As a Customer Experience Programme Analyst (12 months fixed term contract) in our Customer team, you’ll play a key role in bringing our Customer Experience (CX) Framework to life. You’ll help deliver Voice of Customer and Voice of Intermediary programmes, turning feedback into meaningful insights that shape better experiences for our customers and partners. Working closely with stakeholders across the business, you’ll embed customer-first thinking, influence decision-making, and identify opportunities for improvement. This is an exciting opportunity to grow your analytical and storytelling capability while making a real impact on how we design and deliver exceptional customer experiences.

Your Impact | Tō Pānga

• Deliver Voice of Customer and Intermediary programmes that capture meaningful insights and strengthen understanding of customer and adviser experiences.
• Analyse feedback and un...