Job Description
OpenText - The Information Company
OpenText is a global leader in information management, where innovation, creativity, and collaboration shape the future of digital transformation.
Position
Customer Operations Program Manager
Your Impact
In this role, you will join the GTS Operations team in our HQ and support and evolve our customer feedback and experience measurement programs. The role blends hands‑on administrative expertise in a feedback management platform (such as Forsta) with a strong understanding of CX best practices, analytics, and storytelling. You will translate customer feedback into actionable insights that influence decision‑making, improve customer journeys, and drive measurable business outcomes.
- Administer and manage the feedback management system, including survey setup, distribution, reporting, user access, and data quality.
- Design and maintain CX dashboards, reports, and scor...
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