Customer Experience Program Manager

Work Place Flexibility:Hybrid

**Legal Entity:** Entergy Services, LLC

***This position can be filled in New Orleans, LA, The Woodlands, TX, or Little Rock, AR.***

**Job Summary/Purpose**

The Customer Experience Initiatives team is responsible for driving measurable improvements in prioritized areas of customer experience through a structured, programmatic approach. By analyzing customer data and insights, the team identifies the highest-impact areas for enhancement and develops targeted initiatives to address these pain points. The team's efforts lead to smoother, more intuitive interactions across all customer touchpoints, increased customer satisfaction through reduced friction and better understanding of customer needs, and higher scores on key metrics like Net Promoter Score. This data-driven, standardized approach to customer experience improvements allows the team to prioritize, plan, and execute initiatives in a strategic and efficient manner...