Job Description
The Role
This is a senior leadership role overseeing customer support strategy and operations for Realhub and Campaigntrack. You’ll lead a large PH-based team, drive transformation and efficiency, and ensure scalable, high-quality service while managing stakeholders and complex customer issues.
What You'll Be Doing
Lead customer support strategy and operations by optimising systems, processes, and team structures to deliver a high-quality, scalable customer experience. Own performance metrics like CSAT and resolution times, drive continuous improvement, partner with Product and Sales to turn customer insights into product enhancements and revenue opportunities, and coach leaders while guiding the team through periods of change and transformation.
About You
- Minimum 8+ years of leadership and management experience in Customer Experience, Operations, or similar functions, including managing team leaders or multiple teams
- ...
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