Job Description
We are looking for a Customer Experience Manager based in Switzerland. This role sits at the heart of a fast‑scaling digital marketplace serving millions of users worldwide. You will be responsible for elevating the end‑to‑end customer experience by turning feedback and operational data into meaningful improvements. Acting as a key connector between support, product, operations, and training teams, you will help identify friction points across the customer journey and drive structured, data‑informed solutions. The environment is highly collaborative, international, and performance‑driven, with a strong emphasis on continuous improvement. You will work closely with customer support data, quality frameworks, and CX metrics to ensure consistency and excellence across all interactions. This high‑impact role directly shapes user satisfaction, operational efficiency, and long‑term customer trust.
Accountabilities
- Own and continuously improve the customer experie...