Location
London
Job Type
Full-time
Posted
July 12, 2026
Job Description
hackajob is collaborating with QBE Insurance to connect them with exceptional professionals for this role.
Primary Details
Time Type: Full time
Worker Type: Employee
Customer Experience Manager
Role Highlights
- London, with hybrid working
- Enhance your career in an exciting and ever-changing environment
The Opportunity
We’re looking for an experienced Customer Experience (CX) professional to lead the Voice of Customer (VOC) programme for QBE’s European Operations division. In this role, you’ll ensure customer feedback is captured, understood, and translated into meaningful improvements across the business.
You’ll own the end-to-end VOC programme, including survey design, insight generation, reporting, and driving actions from customer feedback. Working closely ...