Customer Experience Manager

Skills: - Relevant Degree in Business, Marketing, Communications, Customer Experience, Psychology, or related field.
- 5+ years' experience in Customer Experience, Customer Success, Retention, Operations, Education, or Service Management.
- Proven experience driving customer retention and satisfaction initiatives.
- Strong stakeholder management and influencing skills.
- Experience analysing customer data and translating insights into action.
- Valid driver's licence and willingness to travel between sites. Job Description: - Develop and implement customer experience and retention strategies.
- Analyse customer feedback, NPS, satisfaction surveys, and retention data.
- Identify at-risk customers and drive proactive retention initiatives.
- Partner with campus leadership teams to improve customer experience outcomes.
- Identify service gaps and implement continuous improvement initiatives.
- Monitor and report on key customer experience and retention metric...