Job Description
About BTS
We are a global strategy implementation consulting firm that turn our clients’ ideas
and strategies into results. We do this by focusing on the people side of strategy. We
design fun, powerful experiences that have a profound and lasting impact on people
and their careers. We inspire new ways of thinking, building critical capabilities and
unleashing business success.
We laugh a lot and have a lot of fun in our team-based setting, where our
entrepreneurial culture of freedom and responsibility empowers you to contribute
from your first day.
The Role
The Customer Experience Manager (CxM) is responsible for the successful deployment and ongoing performance of BTS's ‘Coaching Provider of Choice’ (CPOC) client relationships across Europe. This role owns the client journey from initial onboarding through to retention and growth, ensuring outstanding coaching outcomes and p...