Customer Experience Manager at The Home Depot

Elevate customer interactions as a Customer Experience Manager at The Home Depot. Ensure outstanding service delivery while guiding and training associates in a dynamic retail environment.
In this leadership role, you will oversee customer service execution and operational processes within the store. Collaborating with your team, you will implement best practices and resolve escalations to enhance customer satisfaction. This position requires deep engagement with associates and proactive performance management to foster a high-performing culture.
Key Responsibilities:
• Drive exceptional customer service and associate engagement
• Resolve customer escalations effectively and efficiently
• Coach associates on service techniques and best practices
• Conduct performance management and coaching discussions
• Ensure store readiness and equipment functionality
Requirements:
• 2 years of customer service experience preferred
• At least 1 year in a leadership or s...