Location
dollard des ormeaux
Job Type
Full-time
Posted
July 09, 2026
Job Description
Drive exceptional customer interactions as a Customer Experience Manager with TD Canada Trust in Dollard-des-Ormeaux, Quebec. Lead a high-performing team and enhance service delivery every day.
In this managerial role, you are responsible for mentoring your team to ensure operational excellence within personal and commercial banking. Your leadership will support frontline staff in problem resolution and provide tailored solutions by collaborating with One TD partners. As a core part of your responsibilities, you will also oversee employee schedules, manage performance feedback, and promote an equitable workplace environment.
Key Responsibilities:
• Mentor team to achieve operational excellence
• Collaborate with partners for tailored customer solutions
• Resolve escalated customer complaints effectively
• Administer branch operations and compliance
• Coach staff on customer conversation strategies
Requirements:
• Undergraduate degree or 3+ years experience
In this managerial role, you are responsible for mentoring your team to ensure operational excellence within personal and commercial banking. Your leadership will support frontline staff in problem resolution and provide tailored solutions by collaborating with One TD partners. As a core part of your responsibilities, you will also oversee employee schedules, manage performance feedback, and promote an equitable workplace environment.
Key Responsibilities:
• Mentor team to achieve operational excellence
• Collaborate with partners for tailored customer solutions
• Resolve escalated customer complaints effectively
• Administer branch operations and compliance
• Coach staff on customer conversation strategies
Requirements:
• Undergraduate degree or 3+ years experience
Ready to Apply?
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