Customer Experience Manager at Permacon

Join Permacon as the Customer Experience Manager based in Milton, Ontario. Directly manage a talented team while ensuring outstanding customer service and operational efficiency.
In this pivotal role, you will supervise a team of about 10, including 3 Coordinators, concentrating on logistics, inventory control, and customer relationship management. Reporting to the Vice-President of Sales, your leadership will shape the framework for excellent customer interactions and effective execution of sales strategies within the Southwestern Ontario region.
Key Responsibilities:
• Oversee training and development of customer experience staff
• Manage contract and logistics processes efficiently
• Strengthen relationships with sales and production teams
• Enforce compliance with sales policies
• Drive analytical feedback to enhance service quality
Requirements:
• College diploma in business administration or relevant experience
• 5+ years in customer service and 3+ y...