Customer Experience Leader: Drive Service Design & Impact

KiwiRail Freight is seeking a Customer Experience Lead to shape how we deliver exceptional customer journeys across our freight network. You’ll work with the Head of Customer Experience to drive CX, service design, and insights that make interactions smoother for customers and partners.

You’ll conduct research, map journeys, and prototype improvements, turning insights into practical actions. This role spans across teams to embed customer thinking in projects and planning.