Customer Experience Lead

Customer Experience Lead | £50,000 - £70,000 | UX, CX, Digital, Products

I am partnering with an innovative and growing organisation seeking a Customer Experience Lead to take ownership of the end-to-end customer and user experience across a portfolio of digital products and platforms.

This is an exciting opportunity for an experienced UX/CX professional who is passionate about creating seamless customer journeys, improving product adoption, and embedding customer-centric thinking throughout an organisation.

The Role

As the Customer Experience Lead, you will define and drive a consistent customer experience strategy across multiple products, platforms, and channels. You will identify customer pain points, optimise user journeys, and work closely with Product, Development, Commercial, and Operations teams to ensure customer experience principles are at the heart of product development and business decision-making.

You'll play a key role in improving ad...