Job Description
Description
Key Responsibilities May Include:
Develop and execute a comprehensive CX engagement strategy, ensuring alignment with organizational goals and delivering measurable customer-centric outcomes.Establish and lead an external customer panel or steering committee to gather first-hand Voice of Customer (VoC) insights, driving innovation and informing the CX strategy.Collaborate with internal teams (e.g., Commercial, Marketing, EKA, MNA) and differentiated customers to co-develop and implement tailored CX plans that enhance engagement and support critical business objectives.Design and deliver compelling, value-driven CX propositions aligned with CHEP’s Brand Promise to foster customer loyalty and differentiation.Represent CHEP in external forums, conferences, and customer panels, leveraging insights to shape CX initiatives and stay ahead of market trends.Stay updated on industry developments, compe...