Customer Experience and Tour Guide | Dark Sky Project

Dark Sky Project – Lake Takap-Po

Permanent, Full Time

Are you passionate about creating unforgettable visitor experiences? Do you thrive in a customer-focused, high-energy environment where no two days are the same? Dark Sky Project is seeking a motivated and people-centred Customer Experience & Tour Guide to join our team in stunning Lake Takap-Po.

As part of our front-facing team, you'll help deliver world-class visitor experiences through exceptional customer service, high-quality guiding, and smooth operational support across retail, tours, and on-site services. You’ll welcome manuhiri, support retail transactions, share astronomy knowledge in engaging ways, and contribute to the seamless running of our site.

What you’ll be doing

• Delivering warm, professional customer service that enhances every visitor’s experience
• Supporting retail operations including bookings, enquiries, merchandising, and POS
• Guiding v...