Customer Experience Analyst at Beanfield

Drive customer satisfaction and sales as a Customer Experience Analyst with Beanfield. Engage with clients, understand their needs, and highlight the right products to achieve results in a hybrid work model.

This role reports to the Manager of Customer Experience and requires a knack for communication and persuasion. You will manage inbound calls, aiming to exceed sales targets while providing outstanding service. Documenting interactions and problem-solving efficiently will be crucial for ensuring top-tier service delivery.

Key Responsibilities:
• Meet daily, weekly, and monthly sales quotas
• Upsell and cross-sell tailored products and services
• Document customer interactions and inquiries accurately
• Provide exceptional customer service to all contacts
• Participate in continuous training on products and sales

Requirements:
• 5+ years' experience in customer service roles
• Proven sales experience in ...